Measure, manage and use the information that drives your business.

Let Tier3analytics make you a HERO by engaging us to
replace time-consuming, complex spreadsheets with colorful dashboards and clear reports, making it easy to analyze data across your organization.


Reports provide a combination of charts & tables to deliver a clear set of metrics to help manage the ENHANCED CONTACT CENTER.

Reports Include:

  • Custom Built Interfaces via API Links

  • Customized P&L by Division - Snapshots

  • Inbound/Outbound/Multi-Channel Reports

  • Agent "Dashboards"

  • Call Arrival Interval Analysis

  • Agent Disposition Analysis

  • WFM Reports and Analytics

Tier3 creates VALUE throughout the Customer Lifecycle by:

  • Driving Innovation, New Methods and Insight

  • Increasing Speed to Market

  • Reducing Cost and Complexity

  • Aligning Technology to Business

  • Improving Performance and Capability

Is YOUR Company Ready to:

  • Provide data analytics to improve performance

  • Increase NPS/CSAT scores

  • Improve customer service across multi-channels

  • Increase the effectiveness of retention marketing

  • Implement Best Practices to drive efficiencies

What is PCI DDS?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements that ensure any company that process, store or transmit credit card information maintain a secure environment.

Compliance is a requirement.

PCI applies to ALL organizations or merchants, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. More simply, this means you.

The 4 levels of PCI DDS compliance.

  • PCI Level 1 - Over 6 million Visa and/or Mastercard transactions processed per year.
  • PCI Level 2 - 1 million to 6 million Visa and/or Mastercard transactions processed per year.
  • PCI Level 3 - 20,000 to 1 million Visa and/or Mastercard e-commerce transactions processed per year.
  • PCI Level 4 - Less than 20,000 Visa and/or Mastercard e-commerce transactions processed per year all other companies that process up to 1 million Visa transactions per year.

Focusing on Small/Mid Sized Business Solutions

  • Managed IT Support

  • Cloud Services

  • Data Services

  • Help Desk

  • Security Management

  • Network/Desktop Support

  • 100% US Based

Services Include:

  • 24x7x365 Server Monitoring

  • Antivirus/Malware Protection

  • MS and Server Patching

  • Remote Login and Diagnostics

  • Mail Filtering for Viruses and Spam

  • On-site or Remote Support

Let Tier 3 be YOUR "On Call" CIO and Solution Provider!

Schedule Your FREE Analysis Today:

*FREE Desktop Analysis/Virus Scan and Data Backup Analysis ($500 Value)

Unified Communications Platform

Create the ULTIMATE customer experience by communicating with your customers the way THEY want to communicate. Voice, video, chat, text, and more - all in ONE Unified Communications Platform.

Communicate with customers the way THEY want to be communicated with

  • Voice to Virtually Any Device - including Skype

  • Chat, Video and Web Collaboration

  • Mobile and Messaging

  • Email/Fax/Social Media Response

  • Single Click Communications

Other Features Include:

  • Existing Softphone Integration

  • Enhanced Contact Center ACD Solutions

  • Advanced Service Level Routing

  • Business Intelligence Analytics

  • Real-Time Dashboards

  • Advanced IVR Capability

  • Supervisor Monitoring