Measure, manage and use the information that drives your business.
Let Tier3analytics make you a HERO by engaging us to replace time-consuming, complex spreadsheets with colorful dashboards and clear reports, making it easy to analyze data across your organization.
Contact Center Cloud-Based Reporting Services
To keep a pulse on the vital signs of your business, Tier3 aggregates and normalizes the data from all your disparate sources (both inside and outside the contact center), then automatically generates actionable information and reports on the most telling trends, performance patterns, and root causes possible.
Tier3, powered by Nobelbiz Vital Signs, streamlines our partners' processes and provides support services that help increase their overall customer experience with access to real-time analytics for real-time results.
Leverage data from any source to so users can get data whenever and wherever they are, on any web device.
Reports provide a combination of charts & tables to deliver a clear set of metrics to help manage the ENHANCED CONTACT CENTER.
Custom Built Interfaces via API Links
Customized P&L by Division - Snapshots
Call Arrival Interval Analysis
Agent Disposition Analysis
WFM Reports and Analytics
Contact Center Support Services - Assessments
Improve your overall Customer Experience through Tier3's 360° Contact Center Review Process. Our holistic consulting approach evaluates every aspect of your business through a deep-dive to uncover cost savings and performance impacts.
Tier3 creates VALUE throughout the Customer Lifecycle by:
Driving Innovation, New Methods and Insight
Increasing Speed to Market
Reducing Cost and Complexity
Aligning Technology to Business
Improving Performance and Capability
Is YOUR Company Ready to:
Provide data analytics to improve performance
Increase NPS/CSAT scores
Improve customer service across multi-channels
Increase the effectiveness of retention marketing
Implement Best Practices to drive efficiencies
Contact Center Support Services - PCI Compliance
We understand the PCI process. Safeguarding your data with PCI standards builds tons of customer confidence.
What is PCI DDS?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements that ensure any company that process, store or transmit credit card information maintain a secure environment.
Compliance is a requirement.
PCI applies to ALL organizations or merchants, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. More simply, this means you.
The 4 levels of PCI DDS compliance.
PCI Level 1 - Over 6 million Visa and/or Mastercard transactions processed per year.
PCI Level 2 - 1 million to 6 million Visa and/or Mastercard transactions processed per year.
PCI Level 3 - 20,000 to 1 million Visa and/or Mastercard e-commerce transactions processed per year.
PCI Level 4 - Less than 20,000 Visa and/or Mastercard e-commerce transactions processed per year all other companies that process up to 1 million Visa transactions per year.
Managed IT Services
Drive efficiency, reduce costs and improve your bottom line with consulting, outsourcing and support services to meet and exceed your technology requirements - without the large investment.
Gartner predicts that changes in technology will cause more companies to seek Managed IT Services.
Focusing on Small/Mid Sized Business Solutions
Managed IT Support
100% US Based
24x7x365 Server Monitoring
MS and Server Patching
Remote Login and Diagnostics
Mail Filtering for Viruses and Spam
On-site or Remote Support
Let Tier 3 be YOUR "On Call" CIO and Solution Provider!
Schedule Your FREE Analysis Today:
*FREE Desktop Analysis/Virus Scan and Data Backup Analysis ($500 Value)
Moving to cloud computing reduces the cost of managing and maintaining your IT systems. Rather than purchasing expensive systems and equipment for your business, you can reduce your costs by using the resources of our enterprise platform.
Tier3 can scale up or scale down your operation and storage needs quickly to suit your situation, allowing flexibility as your needs change. Rather than purchasing and installing expensive upgrades yourself, we can handle this for you. Using the cloud frees up your time so you can get on with running your business.
Protecting your data and systems is an important part of business continuity planning. Whether you experience a natural disaster, power failure or other crisis, having your data stored in the cloud ensures it is backed up and protected in a secure and safe location. Being able to access your data again quickly allows you to conduct business as usual, minimizing any downtime and loss of productivity.
Cloud computing allows employees to be more flexible in their work practices. For example, you have the ability to access data from home, on holiday, or via the commute to and from work (providing you have an internet connection). If you need access to your data while you are off-site, you can connect to your virtual office, quickly and easily.
Unified Communications Platform
Create the ULTIMATE customer experience by communicating with your customers the way THEY want to communicate. Voice, video, chat, text, and more - all in ONE Unified Communications Platform.
Communicate with customers the way THEY want to be communicated with
Voice to Virtually Any Device - including Skype
Chat, Video and Web Collaboration
Mobile and Messaging
Email/Fax/Social Media Response
Single Click Communications
Other Features Include:
Existing Softphone Integration
Enhanced Contact Center ACD Solutions
Advanced Service Level Routing
Business Intelligence Analytics
Advanced IVR Capability
What we do
We are strategic thinkers. We evaluate your business or project, listening carefully to your ideas and goals. We are more than just experienced developers, IT administrators and network engineers. When you work with us you get a passionate team working to make your business or project a success. Ultimately, we are your partner.
What we don't do
We don't repackage the same old solution and pass it off as something new. We'll never use software or web practices not approved by the open source community. We don't use developers, administrators or engineers that don't have degrees, experience and award winning talent.
Let's get started building something really awesome.
Please complete the form below and we'll take it from there.